Thank you for shopping with us! We hope you're delighted with your cast iron product. If for any reason you're not fully satisfied with your purchase, we offer a 14-day return policy under the following terms.

Eligibility for Returns

Returns are accepted within 14 days of delivery, provided that the product is in its original packaging and in a resalable condition. Please ensure the item is unused, undamaged, and in the same condition as when it was received. Please note: Any bespoke or customised products are not eligible for return.

Customer Responsibility

Before returning an item, please contact us to notify us of your intent to return the product. We will provide instructions on how to proceed with the return. All returns must be arranged by the customer, and the cost of return shipping will be the customer's responsibility.

How to Return an Item

Contact us within 14 days of receiving your order to initiate the return process. Ensure the product is in its original packaging and is in a resalable condition. Return shipping is to be arranged at your own cost.

Refunds

Once the returned product is received and inspected, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable. Damaged or Faulty Products If your item is damaged or faulty upon arrival, please contact us immediately so we can assist with a replacement or refund. If you have any questions or need assistance, please don’t hesitate to get in touch with our customer service team.

Thank you for shopping with us!